Welcome to KarGo Deliveries! We are happy to have you on our team.
Step 1: Create Your Account
Before you can use the app, a manager must add you as a driver. You will receive an email asking you to create a password. Be sure to check your Spam folder.
If you received the email, create your password and log in.
If you forgot your password, tap Forgot Password.
If you do not have an account, you are not yet active as a KarGo driver.
Step 2: Turn On Location Sharing
After logging in, the app may ask for your location.
Set your phone's location permission to Always Allow so Dispatch can see where you are while working.
When you are finished for the day, you can close the app to stop location tracking.
If your location is turned off while working, Dispatch may not be able to send you deliveries quickly.
Step 3: Accept Deliveries
When a new delivery is available, you will receive a notification.
Tap Accept as soon as possible. This lets Dispatch know you received the order.
If you already have another delivery, Dispatch may change the order of your stops to make your route faster and more efficient.
If you have any questions, call Dispatch.
Step 4: Pick Up the Order
Each stop will tell you if it is a Pickup or Drop Off.
Many locations include maps or pictures to help you find the correct vendor area.
When you pick up an order:
Make sure you have the correct items.
Take clear pictures if required.
Mark the order as Picked Up in the app.
Step 5: Complete the Delivery
When you arrive:
Deliver the package to the correct person or location.
Take a clear delivery photo if required.
Get a signature when required.
Write who received the package in the Notes section (Example: "Given to Emily in SPD.")
Mark the order as Delivered.
This information is automatically saved in the app.