Q: HOW DO I CREATE A NEW DELIVERY?
Go to the Client Panel and select All Orders. Then click the button on the top right, “Add Record”. Enter the pickup and delivery information, contact information, service type, and any special instructions. Review the information before submitting your order.
Q: HOW DO I KNOW IF MY ORDER WAS SUBMITTED?
After submitting your order, it will appear in the KarGo system with an Order ID. You can use this Order ID to track or reference the delivery. These orders will be placed in the Open Orders page until they are assigned to a driver. You can cancel the delivery at this stage.
Q: HOW DO I SEE MY ACTIVE DELIVERIES?
Go to Active Orders to see deliveries that are currently in progress. You can filter the orders by: order ID, service type, trip type, and who it was ordered by.
Q: HOW DO I FIND A SPECIFIC DELIVERY?
Go to All Orders and use the available filters. You can search by Order ID, Reference Number, Service Type, Trip Type, Ordered By, or Date.
Q: HOW DO I EDIT A DELIVERY?
Go to All Orders and find the delivery you need to change. Click the pen icon (Edit Record), make your changes, and save the updated information.
If the delivery is already active or a driver has already been dispatched, please contact KarGo Dispatch after making an important change.
Q: WHAT IF I ENTERED THE WRONG PICKUP OR DELIVERY ADDRESS?
Contact KarGo Dispatch immediately so we can edit the order notify the driver. Additional charges may apply if the driver has already started the delivery.
Q: HOW DO I CANCEL A DELIVERY?
Contact KarGo if you have questions about the final charge.
Q: HOW DO I SEE COMPLETED DELIVERIES?
Go to All Orders and filter Status to Delivered. You can also use the other filters to find a specific past delivery.
Q: HOW DO I CHECK THE STATUS OF MY DELIVERY?
Open Active Orders order to view its current delivery status. Depending on the delivery, you may see updates as the order moves from assignment through completion.
Q: WHAT IF MY DELIVERY IS DELAYED?
Delivery times can sometimes be affected by traffic, weather, wait times, incorrect information, or other unexpected situations.
If there is a significant issue with your delivery, contact KarGo Dispatch for an update.
Q: WHAT IF THE DRIVER HAS TROUBLE FINDING THE PICKUP OR DELIVERY?
Please make sure each order includes an accurate address, Point of Contact, phone number, and any helpful pickup or delivery instructions.
KarGo or the driver may contact the Point of Contact if additional information is needed.
Q: CAN I ADD SPECIAL INSTRUCTIONS TO MY DELIVERY?
Yes. Add any important instructions when creating the order, such as the department, floor, room number, entrance, contact person, handling requirements, or other information the driver may need.
Q: WHAT IF I NEED TO CHANGE AN ACTIVE ORDER?
Make the change in the portal when possible and contact KarGo Dispatch immediately. Changes to an active delivery may affect the delivery time or price.
Q: WILL I BE CHARGED IF A DRIVER HAS TO WAIT?
Wait-time charges may apply when a driver is required to wait beyond the included wait time. Any applicable wait-time charges will be added to the order.
Q: WHAT IF THE DELIVERY CANNOT BE COMPLETED?
If a delivery cannot be completed, KarGo will determine the next step based on the situation. This may include contacting the Point of Contact, returning the item, rescheduling the delivery, or following other provided instructions.
Additional charges may apply depending on the situation.
Q: WHO SHOULD I CONTACT IF I NEED HELP?
Contact KarGo Dispatch for questions about active deliveries, order changes, pickup or delivery problems, or delivery status.
For billing, pricing, account questions, or other concerns, contact your KarGo account representative or Operations Manager.